Mock Test For IELTS

Privacy Policy

Effective Date: 05 March 2026

Mock Test For IELTS ("we", "us", "our") is operated by Plexora Lab. This Privacy Policy explains how we collect, use, store, and protect user information.

  1. Information We Collect

    We may collect:

    • Account data: name (optional), email, phone, password (encrypted), login metadata
    • Test data: attempts, scores, feedback reports, time logs
    • Audio data: speaking recordings submitted for scoring/feedback
    • Payment data: transaction status, payment reference IDs, billing metadata (we do not store full card details)
    • Device & usage data: IP address, browser/device type, cookies, analytics events
  2. Why We Collect It (Purpose)

    We use data to:

    • Create and manage accounts
    • Deliver tests, scoring, feedback, and reports
    • Provide customer support and troubleshoot issues
    • Prevent fraud, abuse, and unauthorized access
    • Improve platform performance and learning experience
    • Send important service communications (payments, updates, security alerts)
  3. Audio & Speaking Data

    Speaking recordings are used to:

    • Generate scoring/feedback and improve speaking evaluation quality
    • Where feasible, we may use aggregated and/or anonymized data to improve the system
  4. Cookies & Analytics

    We may use cookies and analytics tools to:

    • Keep sessions secure
    • Remember user preferences
    • Measure performance and usage trends

    You can disable cookies in browser settings, but some features may not work properly.

  5. Data Sharing

    We do not sell personal data. We may share limited data only with:

    • Payment processors (SSLCommerz) and partners to complete transactions
    • Hosting, security, analytics, and email/SMS service providers (as needed to operate the platform)
    • Law enforcement/regulators if legally required
    • To protect our rights, users, and platform security (fraud prevention)
  6. Data Retention

    We keep data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We may retain limited records for accounting, security, and compliance.

  7. Security

    We use reasonable security measures (encryption, access control, monitoring). However, no online system is 100% secure, so we cannot guarantee absolute security.

  8. Children & Guardian Responsibility

    We allow young learners to use the platform for educational purposes. If you are a guardian and believe a child used the platform without consent, contact us at plexoralab@gmail.com.

  9. Your Rights

    Depending on applicable law, you may request:

    • Access to your account information
    • Correction of inaccurate data
    • Account deletion request (subject to legal/financial record retention)
  10. International Users

    If you access the service from outside Bangladesh, you understand that your data may be processed and stored where our service providers operate, subject to reasonable safeguards.

  11. Policy Updates

    We may update this Policy from time to time. Changes will be posted with a new Effective Date.

  12. Contact
    • Support Email: plexoralab@gmail.com
    • Phone/WhatsApp: +8801805547474
    • Company: Plexora Lab, Sylhet, Bangladesh
    • Address: Sylco Tower Shopping Mall